Sonora Quest: Locations, Appointments, Results & Billing Guide

Last verified: August 2026. Hours, fees, and portal features change periodically — always confirm current details on the official website before your visit.

Sonora Quest Laboratories is Arizona’s largest clinical laboratory network, operating more than 70 Patient Service Centers (PSCs) statewide and performing tens of millions of diagnostic tests each year. The lab network serves patients exclusively within Arizona — if you’re searching from outside the state, you’re likely looking for Quest Diagnostics, the national affiliate, instead.

This guide covers everything a patient needs to handle independently: finding a location, booking an appointment, reading results, paying a bill, and ordering a test without a doctor through My Lab ReQuest. Jump to any section below, or follow the patient journey if you’re starting from scratch.

Quick navigation: Sonora Quest vs. Quest Diagnostics · Find a location · Book an appointment · Patient Portal · Results · Billing · My Lab ReQuest · Troubleshooting · FAQs

Where Should I Go? A Quick Decision Guide

Sonora Quest vs. Quest Diagnostics

This regional laboratory network and Quest Diagnostics are related but distinct, and confusing the two is one of the most common patient mistakes. The company was formed in 1997 as an Arizona-based joint venture between Banner Health and Quest Diagnostics, and it operates as the exclusive regional Quest affiliate for the state.

Practical takeaway: if your doctor’s office is in Arizona and referred you locally, you almost certainly want this regional lab network. If you’re traveling, relocating, or your provider is out of state, you’ll need Quest Diagnostics’ national location finder instead.

Read more: Sonora Quest

The Patient Journey, Start to Finish

1. Get a lab order — from your physician electronically, on paper, or by choosing a self-order test through My Lab ReQuest.
2. Book an appointment — online at a nearby PSC, or walk in if the location allows it.
3. Prepare — confirm fasting requirements and gather required items (see checklist below).
4. Visit the PSC — check in, verify your ID and order, and complete the sample collection.
5. Sample undergoes testing — most results process within one to two days; some specialty tests take longer.
6. Results post to the Patient Portal — you’re notified once the full order is complete.
7. Discuss results with your physician — laboratory staff do not interpret results; your provider explains what they mean for your care.

Before Your Appointment: Checklist

• Photo ID
• Insurance card, if billing insurance
• Your physician’s lab order, unless already sent electronically
• Confirmation of any fasting requirement for your specific test
• A list of current medications, in case the requisition asks for it
• Water — fasting for a blood draw typically means no food, not no water, unless your specific test says otherwise

Finding a Location

Use the official location finder and search by ZIP code or city rather than by name for the most accurate results. Confirm each center’s hours and services before visiting, since not every PSC offers every service, such as employer drug testing.

For patients who cannot visit a center in person, home or office collection is available in some areas through a partner service, for an added fee, selected as a separate option during online scheduling.

Scheduling an Appointment

1. Visit the appointments page and select Schedule Appointments.
2. Choose your visit reason — most patients select Routine Labs.
3. Select a standard Patient Service Center or home/office collection, if available in your area.
4. Enter your ZIP code and view nearby centers with open slots.
5. Pick a date and time.
6. Sign in or create an account, then confirm.

Walk-ins are generally accepted, but booking ahead reserves your slot and reduces wait time, particularly during busy early-morning hours. To reschedule or cancel, log in to your Patient Portal account and manage the appointment from your dashboard rather than booking a duplicate visit.

Using the Patient Portal

The online Patient Portal is where you view results, manage appointments, and handle billing. To create an account, select Create a Patient Account, complete your name, date of birth, and contact details, then verify through email or text.

Patient Portal vs. MyQuest app: the web-based Patient Portal is this lab network’s own system and the primary tool for Arizona patients. The MyQuest mobile app, built by Quest Diagnostics, can also display results for doctor-ordered tests processed through the Arizona lab, but it does not support My Lab ReQuest orders — those must be viewed through the web portal.

Result syncing with Apple Health is supported as an approved provider, along with other apps whose vendors have submitted a FHIR API Access Form. You need an active portal account you’ve already used to view results directly before linking any app.

Getting and Understanding Your Lab Results

Most results are available within one to two days of collection; some specialized tests take 10 days or longer. Results post to the portal only once every component of a lab order is complete, so a multi-test panel appears all at once rather than piecemeal.

The portal only holds records from August 1, 2015 onward; earlier results require a separate PHI Authorization request. Parents can view results for children up to age 17 within their own account; each user needs a unique login.

Laboratory staff and the Medical Director do not interpret results or provide care recommendations. Always discuss what your results mean with your physician — this applies to both physician-ordered tests and My Lab ReQuest self-orders.

If results don’t appear after the expected window, contact Patient Solutions (for standard orders) or Health Information Management Services (for My Lab ReQuest orders) using the phone numbers listed on the official contact page.

Billing and Payment Options

Pay a bill online through the dedicated bill-pay portal using the 12-digit Bill ID printed on your paper statement, or manage billing directly from your Patient Portal account.

A Discounted Pay at Time of Service Rate caps the price of common tests for anyone who pays at the time of collection, regardless of insurance status — often lower than a typical insurance-billed cost, especially for high-deductible plans. Federal price transparency rules also entitle self-pay patients to a written Good Faith Estimate on request before testing.

Insurance Questions

• This lab network is in-network with most major Arizona health plans.
• My Lab ReQuest orders cannot be billed to insurance, Medicare, or Medicaid under Arizona law (HB2645), because these are patient-initiated rather than physician-ordered tests — even if you later share results with your doctor.
• CPT codes shown for tests are informational only; coding and claims interpretation are ultimately handled by your insurance payor.
• My Lab ReQuest purchases can typically be paid with an FSA or HSA, though you should confirm eligibility with your plan administrator first; partial payment isn’t available, and full payment is due at checkout.

My Lab ReQuest: Ordering Tests Without a Doctor

My Lab ReQuest lets Arizona patients order a defined menu of tests directly, without a physician’s order, spanning categories like allergy, diabetes, heart health, and infectious disease screening, offered at the discretion of the Medical Director under Arizona law.

Key rules to know before ordering:

• Prepaid orders are valid for 90 days; unused orders expire and are refunded automatically, minus any outstanding account balance.
• Cancelling before collection incurs a nonrefundable $20 fee on orders above $20; orders of $20 or less aren’t refund-eligible but can still be cancelled.
• Refunds take 12–15 business days to process.
• At-home collection kits are not refundable once ordered.
• You cannot add tests to an existing order, whether physician-ordered or self-ordered; extra tests need a separate order.
• STAT or emergency processing isn’t available — go to an emergency room or your physician for urgent needs.
• Results are not automatically sent to your doctor; you must share your own report.
• Urine drug screening is excluded from the menu because hydration levels and detection thresholds make results inconsistent for unsupervised, direct-access use.
• Parents or guardians can order for minors, though some tests require the minor’s own consent, initialed on the order form.

Common Problems and How to Fix Them

Forgot your username or password: Use the Forgot Username or Forgot Password links on the login page and verify with your registered email — no phone call needed.

Results are delayed beyond the expected window: Confirm your full order is complete, since partial panels don’t post early, then call Patient Solutions, or the My Lab ReQuest support line if it’s been longer than 14 days.

Can’t link a third-party health app: You need an active portal account you’ve already used to view results directly, and the app’s vendor must have an approved FHIR API Access Form on file. If your app isn’t listed, ask its vendor to submit the request — this step isn’t something the lab initiates on your behalf.

Physician sent the wrong or an incomplete order: Contact your doctor’s office to correct or resend the order. An existing physician order cannot be modified at a patient’s request, and adding tests requires a new, separate order.

Insurance was billed incorrectly or a claim was rejected: Verify your insurance details were current at check-in, since eligibility is checked at time of service. For billing disputes, use the bill-pay portal’s support contact or call the number listed on your statement.

My Lab ReQuest payment failed at checkout: Confirm your FSA or HSA card supports the merchant category for lab testing. If it doesn’t process, use a standard payment method, since partial payment isn’t accepted and an order can’t be held open without full payment.

Frequently Asked Questions